Frequently asked questions
How long does shipping take?
Estimated delivery from US warehouses is 2–5 business days. Delivery dates are estimates.
Do you ship outside the US?
No. We sell and ship within the United States only.
When is shipping free?
Shipping is free on orders over $50. [TODO: confirm rates at or below $50 and how the threshold is calculated.]
Why did my order arrive in multiple packages?
Orders from different warehouses arrive in separate packages, which may arrive on different days.
How do I track my order?
Visit /track and enter your order number and email address.
Can I return an item?
Unused items have a 30-day return window. Items under $25 qualify for a keep-it refund without return shipping; above $25, we provide a US return label. [TODO: confirm the window start, exactly-$25 policy, and label costs.]
What if my item arrives damaged?
Email [email protected] with a photo within 48 hours of delivery for a replacement or refund.
How do you check toy safety?
We don’t list products without a certificate. Our requirements include CPC and applicable ASTM F963 test documentation. Always follow the product’s age guidance and warnings; small parts are not suitable for children under 3.
Is gift wrap available?
Gift wrap costs $4.99. [TODO: confirm availability and whether the charge is per item or per order.]
Which payment methods can I use?
Stripe processes payments. [TODO: confirm enabled cards and wallets before publishing a payment-method list.]
Track your order or contact us for help.